Warranty Policy
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Effective Date: May 27, 2026 Thank you for choosing Guangzhou Fun Vending Electronic Technology Co., Ltd. We are committed to providing high-quality products and reliable after-sales service to our global customers. This Warranty Policy applies to our full range of smart vending machines, including automatic phone case printers, protein powder dispensers, balloon vending machines, and cotton candy vending machines.
1. Warranty Period
1.1 Standard Warranty: We provide a 12-month (one-year) standard warranty for all new equipment, commencing from the Factory Shipment Date.
1.2 Warranty Start Date: The warranty period begins on the date the equipment leaves our factory. Any delays in transit or delivery do not extend the warranty period.
2. Warranty Coverage
2.1 Under normal use and proper maintenance, this warranty covers functional failures caused by defects in material or workmanship.
2.2 Covered components include but are not limited to:
Main Control System (motherboard, control panel)
Mechanical Drive System (motors, conveyors, elevators/lifting mechanisms)
Payment System (if applicable: coin acceptor, card reader, QR code payment module)
Refrigeration/Heating System (if applicable: compressor, condenser, heating elements)
Other core functional components
2.3 Warranty services are delivered through 24-hour online after-sales support, including:
Online video fault diagnosis and technical support
Remote operation guidance and troubleshooting
Free shipment of replacement parts during the warranty period
Note: Our after-sales service is primarily provided through remote online support. We resolve issues quickly via video calls and remote guidance to minimize equipment downtime.
3. Warranty Exclusions
The following situations are not covered under this warranty:
3.1 Consumables and Wear Parts: Light bulbs, lamps, product labels, body stickers, seals, conveyor belts, and other normal consumable items.
3.2 Normal Wear and Tear: Natural aging and wear from daily commercial operation, such as slide rails, door gaskets/seals, etc.
3.3 Cosmetic Damage: Scratches, dents, paint chipping or fading (unless directly caused by an underlying material defect).
3.4 Shipping Damage: Damage incurred during transportation (please inspect the equipment upon delivery and file a claim with the carrier immediately).
3.5 Improper Use or Maintenance: Failure to follow the operation manual or installation instructions, lack of required daily maintenance (cleaning, lubrication), overloading, or operation outside specified environmental conditions (temperature, humidity, unstable voltage).
3.6 Unauthorized Modifications or Repairs: Disassembly, modification, or repair performed by any individual or entity not expressly authorized by our company.
3.7 External Factors: Vandalism, natural disasters (fire, flood, lightning), pest/rodent damage, power anomalies, or voltage fluctuations.
3.8 Software Issues: Problems caused by third-party software, network issues, or user error.
3.9 Excessive Commercial Use: Abnormal wear and tear significantly beyond normal expected levels for commercial vending operations.
4. Warranty Service Process
If your equipment encounters a problem, please follow these steps to obtain service:
Step 1: Report the Fault
Contact us through one of the following channels:
Your dedicated sales representative
Email: donson@gzfunvending.com
After-sales service form on our website
Please provide the following information:
Machine model and serial number
Description of the problem
Photos or videos of the faulty area (for rapid diagnosis)
Step 2: Fault Diagnosis
Our technical support team will respond to your request within 24 business hours and conduct an initial diagnosis via the provided photos/videos or an online video call.
Step 3: Remote Guidance or Parts Shipment
Based on the diagnosis, we will either:
Provide remote operation guidance to help you resolve the issue on-site; or
Ship replacement parts free of charge (if covered under warranty)
Step 4: Service Confirmation
Once the issue is resolved, please confirm with us. We will continue to monitor the equipment's performance.
5. Lifetime Technical Support
After the warranty period expires, we still provide lifetime free technical consultation services. You may contact us at any time regarding equipment operation, maintenance, software upgrades, and other related matters. We will continue to offer professional remote guidance.
6. General Terms
6.1 This warranty applies only to the original purchaser and is non-transferable to subsequent owners.
6.2 Replacement parts provided during the warranty period shall carry the remaining warranty period of the original equipment and do not restart a new warranty period.
6.3 For issues not covered under this warranty, we will provide a repair quotation for your approval before proceeding.
6.4 Our company reserves the right of final interpretation of this Warranty Policy.
6.5 This Warranty Policy does not supersede your statutory consumer rights in your country or region.
7. Contact Us
If you have any questions regarding warranty or after-sales service, please do not hesitate to contact us:
Company: Guangzhou Fun Vending Electronic Technology Co., Ltd.
Address: Building 2, East Zone, Fangbang Zhichuang Park, No. 98 Xihe Road, Nancun Town, Panyu District, Guangzhou City, China
Email: donson@gzfunvending.com
Website: www.gzfunvending.com
