Shipping & Delivery Policy
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Effective Date: May 27, 2026 Thank you for choosing Guangzhou Fun Vending Electronic Technology Co., Ltd. This Shipping & Delivery Policy applies to our full range of smart vending machines, including automatic phone case printers, protein powder dispensers, balloon vending machines, and cotton candy vending machines.
1. Order Processing Time
1.1 Standard Orders: All orders will be processed and ready for shipment within 5–10 business days after receipt of full payment or the agreed deposit.
1.2 Custom Orders: For customized machines (custom appearance, customized functions, etc.), the processing time will be confirmed separately based on the specific requirements, typically within 20–50 business days.
1.3 Order Confirmation: The processing time will be clearly stated in the order confirmation. Delays due to public holidays or force majeure events will extend the processing time accordingly.
2. Shipping Methods & Delivery Time
2.1 Shipping Methods: We offer multiple shipping options:
Sea Freight (most economical, suitable for bulk orders)
Air Freight (faster, suitable for small or urgent orders)
Door-to-Door Courier Service
2.2 Estimated Delivery Time: Delivery time depends on the destination and chosen shipping method:
International Sea Freight: Typically 30–70 days (depending on the destination port)
International Air Freight: Typically 7–15 days
Door-to-Door Courier: Typically 5–12 days
2.3 Delivery Times Are Approximate: The above delivery times are estimates and do not constitute an absolute commitment. Actual delivery may be delayed due to customs clearance, weather conditions, carrier operational schedules, and other factors.
2.4 Port of Loading: All shipments depart from Guangzhou, China.
3. Shipping Costs
3.1 Cost Calculation: Shipping costs are calculated based on:
Quantity and total weight of the equipment
Destination country/region
Selected shipping method
Packaging requirements
3.2 Incoterms: We offer various Incoterms including but not limited to:
EXW (Ex Works)
FOB (Free on Board, Guangzhou Port)
CIF (Cost, Insurance, and Freight)
DDP (Delivered Duty Paid)
3.3 Cost Confirmation: Specific shipping costs will be confirmed with the customer at the time of order and included in the total price or invoiced separately.
4. Customs Clearance & Duties
4.1 Import Clearance: The customer is responsible for import customs clearance in the destination country, unless DDP (Delivered Duty Paid) terms have been agreed upon.
4.2 Duties & Taxes: All import duties, VAT, customs handling fees, and other related taxes and charges shall be borne by the customer, unless otherwise agreed in writing.
4.3 Customs Documentation: We will provide necessary customs documents, including commercial invoices, packing lists, bills of lading/air waybills, certificates of origin, etc., to assist the customer with clearance.
5. Packaging
5.1 Standard Packaging: All equipment is packed in export-standard packaging suitable for long-distance international transport, including:
Sturdy wooden or cardboard cases
Shock-absorbent and moisture-proof inner liners
Equipment securing and protection measures
5.2 Special Packaging Requirements: If the customer has special packaging requirements (e.g., extra reinforcement, custom labeling, etc.), please specify at the time of ordering. Additional costs will be borne by the customer.
6. Risk Transfer & Title
6.1 Risk Transfer: The risk of loss or damage to the goods transfers to the customer at the agreed delivery point, depending on the chosen Incoterm:
EXW: Risk transfers upon factory pickup
FOB: Risk transfers when the goods pass the ship's rail
CIF/DDP: Risk transfers upon delivery at the destination port or address
6.2 Retention of Title: Title to the equipment remains with our company until full payment has been received.
7. Inspection & Delivery
7.1 Pre-Shipment Inspection: All equipment undergoes strict quality inspection before shipment to ensure proper functionality and undamaged appearance.
7.2 Receiving Inspection: Upon receipt of the goods, the customer must immediately inspect the equipment appearance and packaging condition:
Check for any damage, dents, water stains, or other abnormalities on the packaging
Check for any visible shipping damage to the equipment
If any damage is found, immediately note it on the waybill/bill of lading and take photos for documentation
7.3 Important Note on Signing:
Please carefully inspect the goods before signing
If serious damage is found, you have the right to refuse delivery and state the reason on the waybill
Damage discovered after signing may not be claimable against the carrier
8. Shipping Damage Claims
8.1 Claim Deadline: If equipment is damaged during transit, the customer must notify us in writing within 7 business days of receipt, providing:
Photos or videos of the damaged areas
Copy of the waybill/bill of lading
Photos of the packaging condition
8.2 Claim Assistance: We will assist the customer in filing a claim with the carrier. The customer must retain all original packaging materials until the claim is resolved.
8.3 Disclaimer: Our company is not directly liable for damage incurred during transit but will make every effort to assist the customer in claiming against the carrier.
9. Delayed Delivery
9.1 Force Majeure: Our company shall not be liable for delivery delays caused by force majeure events, including but not limited to natural disasters, war, strikes, government actions, pandemics, customs inspections, and other circumstances beyond our reasonable control.
9.2 Notice Obligation: If we become aware of circumstances that may cause a delivery delay, we will promptly notify the customer and provide an estimated new delivery date.
10. General Terms
10.1 This policy applies to all equipment purchased directly from our company.
10.2 We reserve the right to amend this policy as business needs require. Amended policies will be posted on our website.
10.3 In the event of any discrepancy between the Chinese and English versions, the Chinese version shall prevail.
11. Contact Us
If you have any questions regarding shipping and delivery, please do not hesitate to contact us:
Company: Guangzhou Fun Vending Electronic Technology Co., Ltd.
Address: Building 2, East Zone, Fangbang Zhichuang Park, No. 98 Xihe Road, Nancun Town, Panyu District, Guangzhou City, China
Email: donson@gzfunvending.com
Website: www.gzfunvending.com
